Effective Date: 25 February 2026

Company Name: Ezio Solutions AI (“Ezio”, “we”, “our”, or “us”)

Website: https://eziosolutions.ai

1. Introduction

At Ezio Solutions AI, we value your privacy and are committed to transparency, accountability, and responsible data practices. This Privacy Policy explains how we collect, use, process, and disclose personal information when you:

• Visit our website
• Engage with our AI consulting services
• Use our AI-powered products
• Communicate with us
• Participate in enterprise engagements

It also outlines your rights under applicable data protection laws.

For personal data collected through our website, marketing activities, and direct communications, Ezio acts as a Data Controller.

For enterprise client data processed under signed agreements, Ezio acts as a Data Processor in accordance with applicable data protection laws.

This Privacy Policy does not apply to:

• Data we process solely on behalf of enterprise clients under separate Data Processing Agreements (DPA)
• Employment-related data
• Third-party platforms that you may use to access our services

2. About Ezio Solutions AI

Ezio Solutions AI is a global AI and data engineering company delivering:

• AI consulting & strategy
• Custom LLM development
• RAG (Retrieval-Augmented Generation) systems
• Enterprise AI integration
• AI-powered SaaS platforms
• Industrial AI systems (e.g., ThermoMind™, PrecisionSight AI)

We operate across India, Europe, and the United States.

3. Personal Information We Collect (Notice at Collection)

We request that you avoid including sensitive personal information in prompts, uploads, or business datasets unless contractually required.

We may collect the following categories of information:

A. Contact & Account Data

Examples:

• Name
• Company name
• Business email
• Phone number
• Job title
• Account credentials (if applicable)

How we collect it:

Directly from you via forms, consultations, or onboarding processes.

How we use it:

• To provide services
• Respond to inquiries
• Manage client relationships
• Send administrative communications
• Security and verification

How we disclose it:

• Cloud infrastructure providers
• Contracted service providers
• Legal authorities when required

B. Enterprise Client Data

In the course of delivering AI services, we may process:

• Business documents
• Operational datasets
• Image, video, audio, or sensor data
• Industrial thermal data
• Structured & unstructured enterprise records

This data is processed strictly under:

• Master Service Agreements (MSA)
• Data Processing Agreements (DPA)
• Confidentiality Agreements (NDA)

We do not use enterprise client data to train public AI models unless explicitly authorized.

C. User Content

If you use AI-enabled features, you may provide:

• Text prompts
• Uploaded files
• Images
• Audio
• Structured datasets

Outputs generated by our systems may reflect the inputs provided.

We do not intentionally collect sensitive personal data, and we request that you do not provide:

• Health records
• Biometric identifiers
• Political affiliations
• Religious beliefs
• Criminal history

Unless contractually required for enterprise implementation.

D. Communication Data

When you contact us, we may collect:

• Email correspondence
• Support requests
• Consultation notes
• Meeting recordings (if consented)

Used for:

• Support
• Quality improvement
• Business relationship management

E. Technical & Usage Data

Automatically collected data may include:

• IP address
• Browser type
• Device information
• Pages visited
• Session duration
• Interaction logs

Collected via analytics tools and cookies.

Used for:

• Security monitoring
• Website optimization
• Performance analytics

F. Publicly Available Data

For AI model research and development, we may use publicly available datasets. While these datasets may contain incidental personal information, we do not:

• Actively seek sensitive personal data
• Use data to profile individuals
• Use scraped private data

4. How We Use Personal Information

We may use personal information to:

1. Provide & Maintain Services

• AI model deployment
• Custom LLM configuration
• Software development
• Enterprise integration

2. Support & Customer Assistance

• Technical troubleshooting
• Onboarding
• Issue resolution

3. Improve & Develop AI Systems

• Research
• Model performance optimization
• Feature development

4. Security & Integrity

• Detect fraud
• Prevent misuse
• Monitor abnormal access patterns

5. Legal Compliance

• Regulatory obligations
• Risk management
• Dispute resolution

5. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area, UK, or Switzerland, we rely on:

To Service Providers

Including:

• Cloud hosting providers
• Security monitoring vendors
• Payment processors
• Analytics providers

All are contractually bound to confidentiality. Data Processing Agreements (DPA) are available upon request for enterprise clients and partners.

Business Transfers

In connection with mergers, acquisitions, restructuring, or asset sales.

Legal Requirements

To comply with lawful requests, court orders, or regulatory authorities.

Related Companies

If necessary for service fulfillment or technical operations.

We do not sell personal information and do not use it for third-party marketing.

7. Data Retention

We retain personal information:

• For the duration of active business relationships
• As required by law
• For dispute resolution
• For security and compliance purposes

Enterprise client data retention is governed by contractual agreements.

Where applicable, deleted data may remain in secure backups for limited periods.

8. Security of Personal Information

We implement commercially reasonable technical, administrative, and organizational safeguards including:

• Encryption (in transit & at rest)
• Role-based access control
• Multi-factor authentication
• Network segmentation
• Secure SDLC practices
• Prompt injection mitigation controls
• Secure RAG architecture
• Continuous monitoring & logging

No system can guarantee 100% security.

9. AI-Specific Transparency

AI systems:

• Generate probabilistic outputs
• May produce inaccurate or incomplete responses
• Require human oversight in critical applications
• Should not replace professional legal, medical, or financial advice

We cannot guarantee the factual accuracy of AI-generated outputs.

10. Children’s Privacy

Our services are not directed to children under 13.

We do not knowingly collect personal information from minors.

If you believe a child has provided us with personal data, please contact us.

11. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion
• Restrict processing
• Data portability
• Withdraw consent
• Object to processing

You may also:

• Appoint an authorized agent (where applicable)
• Appeal decisions regarding privacy requests

We may require you to verify your identity before processing your request in order to protect your personal information.

To exercise your rights, contact:

📩 hello@eziosolutions.ai

12. International Data Transfers

As we operate globally, your data may be processed in:

• India
• United States
• European Union

We use appropriate safeguards including:

• Standard Contractual Clauses (SCC)
• Contractual data protection commitments

13. Do Not Track Signals

Our website currently does not respond to “Do Not Track” browser signals due to the absence of uniform industry standards.

13. Do Not Track Signals

We may update this Privacy Policy periodically. Updates will be reflected with a revised effective date.

Continued use of our website or services after updates constitutes acceptance.